Support Center

Support Center

Driver App Features

  • Push Notifications

    The app is set up to receive push notifications. Keep an eye out for alerts on your phone with the Sidecar log...

    Jun 10, 2014 02:49PM PDT
  • Detour Mode

    Have you ever had a rider ask to stop somewhere along the way to their destination? We have a solution for th...

    Jun 10, 2014 02:50PM PDT
  • Request Radius Feature

    What is it? The request radius feature allows you to set your preferences for the maximum distance you wo...

    Dec 16, 2014 08:12PM PST
  • Blocking

    We understand that not everyone that gets in your car will end up in your own personal community. Our blocking...

    Jan 03, 2014 04:41PM PST
  • Cancellations / No Show

    Changes in plans happen all the time. If you're a driver and need to cancel a ride, please let the passenger k...

    Dec 17, 2014 12:35PM PST
  • Anonymous Phone Numbers

    All user phone numbers (drivers and riders) are anonymous to other users. This is for privacy and safety withi...

    Jun 10, 2014 02:52PM PDT
  • City Manager Announcements

    In the offline view, there is a space for your fabulous City Manager to announce important news and events. To...

    Jun 10, 2014 02:52PM PDT
  • Texting Passengers

    Want to text your passenger to let them know you're on your way or waiting outside? Text the number (415) 728-...

    Jun 10, 2014 02:53PM PDT
  • Drivers On The Map

    When you are online, you will be able to see other online drivers on your map. You are the big car on the map;...

    Jun 10, 2014 02:53PM PDT
  • Response Rate

    What is it? The acceptance rating is the % of rides you accept. Drivers are expected to accept at minimum 80% ...

    Jan 15, 2015 07:31PM PST

  • Have a question? Check out our FAQs.
    Can't find the answer? Send us an email and we'll respond promptly.

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