Support Center

Support Center

How Payments Work

  • Payments

    Sidecar is a cashless system. Passengers are required to enter a valid credit card and have a smartphone to be...

    Nov 15, 2013 02:07PM PST
  • Setting up your payments on demand

    Sidecar allows you to manage your money, your way. Follow the steps below to get your banking information set ...

    Dec 16, 2014 08:17PM PST
  • Payments on demand

    You can transfer payments directly into your bank account ON DEMAND. Just getting started? Check out our FAQ ...

    Dec 16, 2014 08:27PM PST
  • When Do Passengers Pay?

    Passengers are able to pay after the "At Dropoff" button is selected from the driver app. From time to time, ...

    Apr 25, 2014 05:14PM PDT
  • Have a payment problem?

    Our on-demand payment processor is pretty sleek, however sometimes your payments have trouble reaching you. Th...

    Jul 31, 2013 06:15PM PDT
  • Payment problem troubleshooting guide

    My driver dashboard says a transfer has been submitted, but I haven’t received the money in my bank account ye...

    Oct 04, 2013 02:39PM PDT
  • What if a passenger does not pay?

    In Washington D.C., Seattle, Chicago, Charlotte, Boston and all of our California cities, Sidecar has an auto...

    Apr 25, 2014 05:16PM PDT
  • Fees explained

    It's completely free to use the Sidecar Driver app. We take a 25% fee from each payment, which lets us provide...

    Sep 02, 2015 04:09PM PDT
  • Does driving incur any taxes?

    As a third party payment processor, we are required to issue 1099-Ks for any driver that earns more than $20,0...

    Apr 22, 2014 05:14PM PDT
  • Payment Guarantee

    Thank you so much for contacting Sidecar Support. As we work towards pre-authorizing rider credit card informa...

    Apr 25, 2014 10:10AM PDT

  • Have a question? Check out our FAQs.
    Can't find the answer? Send us an email and we'll respond promptly.

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